Terms + Conditions

We generally aren’t into terms and conditions, but ultimately they are put in place to protect you, our clients, and us should an out of the ordinary situation arise. Where we refer to ‘you or your’ we are referring to you as ‘the client’. Likewise if we say ‘we’ it means ‘Wolf IQ’.

1. Intellectual copyright

We work hard on our clients’ projects so we think it’s fair to assume that if your invoices aren’t paid, then you don’t own the artwork, copywriting, website or intellectual copyright. Once all invoices are paid, you are the owner of all work we have provided to you.

Quotations and costs are confidential, we request that you don’t share these with any other entities unless we give you permission to. We are happy to provide editable file formats if needed (ai, eps, psd, xd, jam, fig or indd), if necessary, but please give us a heads up before the project commences as this may attract an additional fee.

2. Client responsibilities

You are responsible for any image, text, animation, video, layout or any other content provided to us, so please ensure that this material does not infringe any copyright or laws. We will also let you know if the quality of the files provided to us will have a negative impact on the overall look of the finished project.

Materials provided by us are usually purchased under license from shutterstock.com. The images are usually licensed to be used on a website, so you won’t be able to re-use them in publicity material. If you want to use any images from the site for other purposes talk to us and we can discuss further options or extended licenses.

You will indemnify and protect us as to all material provided to us.

You will indemnify and protect us as to all material provided to us.

3. Non solicitation of Wolf IQ’s team

We have a very capable team and only work with the best contractors, so we understand that they are appealing prospects for your next round of recruitment. We ask that at no stage do you or any of your related corporations, actively induce, solicit, engage or employ any employee of Wolf IQ. If you do choose to induce, solicit, engage or employ any employee of Wolf IQ, you will have to pay a replacement fee of A$60,000 (GST exclusive). We believe this is a fair and reasonable estimate of the cost to us for replacing talent.

4. Internet marketing and Search Engine Optimisation (SEO)

We build our websites so that they are well-positioned to rank in search engines. We do not however make any guarantees on ranking performance as this is out of our hands. It ultimately comes down to the quality of your content, keyword competition and the search engine algorithms.

We are not one of those companies that promise first-page ranking results, it’s not our thing. From time to time, we may refer you to agencies that offer dedicated SEO or online advertising plans, we are happy to work with 3rd party providers. We are however not responsible for for their performance or results.

5. Cancellation

If something happens and you need to terminate the contract that’s ok, but any initial deposits are non-refundable. You will be invoiced for the work completed until the contract is terminated.

We also reserve the right to terminate a contract when:

  • The initial scope of work has been increased by more than 10% and the client refuses extra charges.
  • The client is slow to respond. We deem slow to respond as more than 30 days waiting for content, a brief, a revision, feedback, payment, final sign off or general delays resulting in a halt in our production.
  • We deem the work unethical or against our normal operating processes and procedures.

We also have the right to immediately suspend services or place them on hold in the event of any notice received from a genuine authority in relation to the customer’s account. Such remain on hold until the customer and authority each provide applicable notice.

6. Conceptualising and revisions

If you require, we can create a website page and logo/branding concepts for you. Prior to commencing, we talk with you to understand your needs and we try to meet them in the best possible way. We are happy to revise concepts for you, but please be aware that these revisions are limited. Unless otherwise stated, it’s a max of 3 revisions of your preferred design. If out of scope work is required, it will be charged separately.

7. Quotations

What you see in the quote is what you will get. If you need to add anything, we are always happy to review the scope of work for you. Please note that once you have agreed to the quote we will need to stick to it as much as possible. We are flexible to enable changes from the initial scope, but please keep in mind this will more than likely affect the time required for production and the final invoice.

8. Project delivery

TThe project schedule and timeline we provide is an estimate, and we are passionate about staying within these timeframes. We appreciate some projects can involve different parties, and sometimes delays are unavoidable. To ensure we provide you with prompt delivery, we request that you keep our pace. Slow decision-making or failure to provide timely feedback can delay our delivery and, ultimately, the completion of the project.

If your project takes longer than three months to complete, measured from the time of your initial deposit, additional fees may be payable to us. An example of such costs may be the commencement of website hosting and maintenance fees before your project goes live. We will ensure you have plenty of opportunities to get your project back on track before incurring these fees.

9. Exclusion of liability

You agree that Wolf IQ is not responsible for any damages or loss of revenue, opportunity and or profit. Wolf IQ is also not liable for any damages incurred indirectly by any 3rd parties related to the client or the client’s business. You will indemnify and protect us as to all material provided to us.

10. Termination

Both yourself or Wolf IQ can terminate the agreement if needed. We believe that a 30-day written notice to the other party is a fair way to manage this matter. If you do not pay us or obstruct our work in any way, we will be allowed to terminate the agreement anytime.

If you choose to terminate the project before its completion, we are unable to refund payments previously made. You will also have to cover the costs for any unpaid work. Once we have fixed payments, you will be provided with the work done so far. If delivery requires additional costs, you will have to cover them. Wolf IQ has the right to terminate the agreement at any time if you become insolvent.

11. Payment – refund policy

After work commences on any quoted and approved work, refunds are at our sole discretion and based on work completed to date for the project in question.

12. Payment methods

We accept payments via direct bank deposit, VISA or MasterCard. For monthly subscription payments, only payment by credit card is accepted. If you don’t have access to a credit card, you will be required to pay annually by EFT. We do not accept cheques under any circumstances.

13. Payment of balance

Ensure you are on time with payments. We need them to complete your work! We will not be able to deliver the final product unless full payment is received.

14. Future support

Once delivered, your website will be ready to use and fully functional. If you need future support, we encourage your to sign up to one of our Website Care Plans.

15. Grace period

We offer a grace period: you have 7 days, from the date of completion, where all minor modifications to the site are free. If you have major changes to be made, we will need to assess them and decide whether they might need to be additionally charged. To avoid or reduce extra charges, we can also offer you a Website Care Plan.

16. Warranty Period

Once your website is launched, we strongly recommend a Website Care Plan with us. As long as your website has an active plan, we will warrant that the site stays online with all functionality intact. However, if you or any 3rd parties that you authorise make changes to the website, your warranty is immediately voided. Content management style updates, such as adding new on-page content, images or videos do not void your warranty. We recommend that you check with us before making any changes to your website.

For all print media, we don’t provide any warranty. Once the designs are approved and final files are supplied, all liability is removed from us. We trust that you will store and maintain the files as needed.

17. Emails

We don’t provide email services, other than sending notification emails via your website. All other email related requirements should be sent to a specialised IT company. Unless otherwise stated, our preferred method of communication is via email.

18. Access to client hosting space

In order to monitor and support we may require ongoing access to your hosting or domain name management space. Please keep us up to date with any change of user ID and passwords otherwise we won’t be able to access them.

If we host your website(s) for you, this will be maintained by us. We do not provide access to our hosting environment to clients or 3rd parties unless previously agreed upon.

19. 3rd party conflicts

If you need anybody else to access the site whilst in production or live, bear in mind that we are not able to extend the warranty to 3rd parties and if we need to repair something they have done, you will be charged accordingly.

Wolf IQ is not responsible for 3rd party software failures or other products outside warranty. You will release us as to any damages caused by the result of 3rd party conflicts.
ware failures or other products outside warranty.

20. Legal

If we feel that the website is going to be used for illegitimate purposes, we reserve the right to refuse the completion of the website in order to protect clients, consumers and ourselves as we have responsibilities towards all stakeholders.

We also have the right to immediately suspend services or place them on hold in the event of any notice received from a genuine authority in relation to the customer’s account. Such remain on hold until the customer and authority each provide applicable notice.

21. Malicious attacks

Although we take website security very seriously, from time to time a website may be a victim to a malicious attack. These are out of our hands and if we are required to fix issues created by malicious attacks after completion, additional costs may incur. In the event of hacking or attack, we can not be held liable or responsible for the 3rd party attacks, and any recommendation as to security software.

22. Compliance with ecommerce, accessibility, or other regulations

You are required to ensure that the website and its content comply with current online trading laws and regulations, in the countries applicable to your business/market. We don’t build custom payment gateways. We review and utilise 3rd party solutions, who will be responsible for your data collection, storage and payment protection. In the event of a data breach, it will be your sole responsibility to contact any 3rd party payment processes to discuss next steps. We don’t store any payment details on our client’s websites. This financial data is sent directly to your nominated 3rd party billing providers.

23. Compliance with laws and regulations

We are not responsible for any failure to comply with laws and regulations related to accessibility, selling online or those specific to business or trade. We suggest you seek legal advice. We do not at any stage represent and or warrant that the requested and instructed activity by you in accordance with all Rules, Laws and Regulations. You shall indemnify us as to all requests and instructions received relating to your site.

24. Photography and video usage

Wolf IQ Partners with Tim Pascoe Photography to deliver unique imagery. All files from photoshoots or filming sessions (visual media) remain the property of Wolf IQ/Tim Pascoe Photography.

You are entitled to use the purchased amount of visual media in the following mediums:

  • Websites created and managed by Wolf IQ
  • Social media pages, in both posts and profile/cover image sections
  • Within presentations, such as conferences that are privately organised and not in the public arena.

All other usage of the visual media, particularly in advertising or the public space, will need to be cleared by Wolf IQ/Tim Pascoe Photography. Please note, that depending on the usage, additional fees may apply.

During the visual media creation process, many photos will be taken and video footage captured. It is up to the sole discretion of Wolf IQ/Tim Pascoe Photography if any of the unused visual media is given to the client, outside of the purchased amount.

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